Customer Relationship Management (“CRM”) refers to the strategies and technologies used by a business to understand the core of the interactions with a customer or a lead, in order to optimize their relationship. Since a business main concern is to turn clients’ expectations into concrete outcomes, its mission is to provide positive outcomes to counterparties.Continue reading “Start building your CRM Strategy”
Leadership is a constant challenge. In order to define accurate strategies to gain market shares, optimize revenues and foster innovation, leadership requires a 360 degree view of the customer and a full knowledge of what is happening on the front line – with suppliers, strategic partners, competitors and your team members. COVID-19 marked a newContinue reading “Management challenges in times of crisis”
Interpersonal communication means being able to exchange information, ideas and feelings. In a workplace, interpersonal communication is critical, since a smooth flow of information, ideas and feelings is one of the keys of your business’ effectiveness. One of the challenges of interpersonal communication in a workplace is the generational gaps that may certainly exist betweenContinue reading “Gen X, Gen Y, Gen Z… How do you make it work?”
Employee turnover is well known as being a top company worry. Time has come to overturn the situation and to make the most of it: turnover is a data. Use it. A turnover rate is a percentage of employees leaving your company over a given period of time. It cannot be expected to be zero,Continue reading “Overturn the Employee Turnover Issue”
Business process optimization is a strategy enabling companies to increase their effectiveness through the optimization of their internal processes. It is based on the fact that streamlined processes are the key to reach commercial goals. BPO is acting on several layers of an activity and is enabling to streamline internal procedures, abolish repetitions, anticipate changeContinue reading “Business Process Optimization”
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