Start building your CRM Strategy

Customer Relationship Management (“CRM”) refers to the strategies and technologies used by a business to understand the core of the interactions with a customer or a lead, in order to optimize their relationship. Since a business main concern is to turn clients’ expectations into concrete outcomes, its mission is to provide positive outcomes to counterparties.Continue reading “Start building your CRM Strategy”

Business Process Optimization

Business process optimization is a strategy enabling companies to increase their effectiveness through the optimization of their internal processes. It is based on the fact that streamlined processes are the key to reach commercial goals. BPO is acting on several layers of an activity and is enabling to streamline internal procedures, abolish repetitions, anticipate changeContinue reading “Business Process Optimization”